Support

Remote Support

Here you can start the remote support. Our Support Engineer will provide you with a connection number and will explain the next steps.

The Premium Support can start now.

pcvisit - another building block for your Premium-Support from StorTrec AG

"For us another tool… for you an additional benefit"

One important feature of our support division is the telephone support we provide to our customers, but we quickly reach the limits of this possibility. In some cases the solution of the problem is close at hand but an on-site visit would still not be economical.

"View into the remote system is sometimes enough!"

In order to close this gap effectively we have added the product "pcvisit" into our Support-Offerings. With the help of the powerful Desktop Sharing Software Tool from pcvisit Softwarec AG we can provide complimentary benefits to our support portfolio. The trouble shooting and analyzing phases are shortened greatly by this clear and effective communication tool. The downtime will be reduced, thus minimizing costs and risks.

Questions on Security

Initialization of the pcvisit session with a distinct visit number
Configuration and control of session by the guest
Control of support task profile by the guest (Change of viewing direction by prompt only)
128-Bit encryption for added security

Additional information:

Information about the vendor and security under

www.pcvisit.de

Web-Portals

With the help of our Web-Portals we provide our customers a maximum of effectiveness, flexibility and user friendliness.

The close collaboration with our partners allows the common access to information and tools. Customers have online access to information about service calls, service history, spare parts availability, workflow processes, contract terms etc.

Contract customers have the possibility to register a service call directly or ask questions about their installed hardware and software. They are able to check the progress of a call online at anytime.

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http://gingcom.stortrec.de

http://lsi.stortrec.de

http://nec.stortrec.com

http://repairportal.stortrec.de

http://spectralogic.stortrec.de