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In order to keep up with the complexity of the Information Technology, it requires a profound and detailed knowledge base. Our Professional Service Specialists are here to provide an environmental tailored solution for your requirements.
The strength of our Professional Service Team is in the conceptual design, realization and implementation of Data Management Solutions. In order to provide the best advice, we continue to stay up-to-date with the newest trends, constantly comparing and testing to ensure "best-in-class" quality.
- "As-Is" analysis of existing Backup and Archiving-Infrastructure
- Product Specification recommendations and advice, required for Backup and Archiving Solution decisions
- Conceptual design and integration of Backup and Archiving Solutions
- Overall Support of Backup and Archiving Infrastructure 7x24
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In order to keep up with the complexity of the Information Technology, it requires a profound and detailed knowledge base. Our Professional Service Specialists are here to provide an environmental tailored solution for your requirements.
The strength of our Professional Service Team is in the conceptual design, realization and implementation of Data Management Solutions. In order to provide the best advice, we continue to stay up-to- date with the newest trends, constantly comparing and testing to ensure "best-in-class" quality.
- "As-Is" analysis of existing IT-Storage Infrastructure
- Product Specification recommendations and advice, required for High Availability Storage Solution decisions
- Installation and integration of Storage components
- Installation and implementation of Storage Virtualization
- Data Migration into appropriate Storage Environment
- Administrator-Training and Education
- Overall support of Storage Infrastructure 7x24
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Our "Care Packs" are designed to compliment and enhance the support level of many well known storage solution companies. The Hard- and Software functionality always remains foremost on the priority list
We include the whole infrastructure including Hard- and Software as well as the individual components of the infrastructure.
We provide a European wide service on the basis of 7x24h, 365 days, including On-Site Service with specified response times.
Several of our partners are using our customized service to enhance their service offering to their customer base.
- Enhancement of Manufacturer Support
- SLAs: Basic, Advanced, Premium, "Plus" 7x24
- Allotment of man-days on-site
- Troubleshooting of entire Storage Environment
- Pro-active Monitoring and Reporting
- Configuration customization and support on administrative questions
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Our offer comprises standard response times of 5x9xNBD up to 7x24x4 and is available throughout Europe. Several of our partners are using our customized and flexible portfolio to help meet their own Customers requirements.
- Maintenance contracts of Tape Libraries, Raid-Systems, Fibre Channel Switches and Storage Appliances
- Depot Emergency Exchanges and replacement
- Repair of Products on time and material base either-in-house or on-Site
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To master a technology means to understand it. Our training courses are designed to teach comprehensive Product and Technology information on both Hard- and Software side.
In order to provide first-class training we have installed all major Hard- and Software Storage products in our facilities to give students the possibility of thorough Hands-On training.
- User instruction and orientation on-site / in-house
- Workshops (Products and Technology)
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Core Competencies
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